We thought that we’d include some Frequently Asked Questions, in case you had the same question we’ve encountered before. We hope these help, but if you have any question, then email us at help@evernet.co.uk or use our Contact Form

Q: Do you just fix laptops?

A: Nope. We fix PCs, Netbooks, Notebooks, Hard Drives, Monitors, Printers, USB Devices. Basically, if it’s electrical, we’ll take a look!

Q: Do you have to be a Student to receive your help?

A: No! Whilst we are number one choice for Students in the Swansea and South Wales area, we also work with residences and home business. To receive 20% off our services through Student Discount and to purchase selected software with an educational licence, you must be able to provide Student Identification at a valid Institute of Higher Education - (All valid University Cards and NUS Cards are accepted) – We apologise but we cannot extend our discount to students under 18.

.

Q: My Computer/Laptop is broken, how much will it cost to have it repaired?

A: It differs for each case, but there is the basic repair fee of £35 for a three day turnaround or £45 for a 24 hour turnaround. This basic repair fee covers almost everything but excludes any parts you might need or advanced labour (re-installing Windows or backing up/restoring data)

We can also callout or drop off the equipment for a £6 charge each way.

.

Q: My Laptop Power Cable is broken. What can you do?

A: It happens to us all – the dog chews the cable, it wears out or it gives up the ghost. Fortunately, we have several cables from leading manufacturers in stock. If we don’t stock your particular charger model, we’ll happily lend you an emergency universal cable while we order you another. And with a callout from as little as an hour, you can keep browsing, working, studying or whatever it is you do on your laptop! We also stock standard Kettle -End Leads for PC power leads that break.

.

Q: So what happens after I ring you?

A: We’ll arrange a time to call at your house/flat/residence or for you to visit our office. When we/you arrive, we’ll ask you to read and sign a Service Agreement. This is regarding our terms and conditions to repairing your equipment and a declaration that you accept them. We’ll then do the Diagnosis and Repair of your equipment within 24 or 72 hours, depending on the level of support you choose.

.

Q: How can I pay?

We currently accept Cash or Card via PayPal. We currently cannot accept American Express cards or cheques. Payment is required immediately on completion of our services. We apologise, but there is a 5% charge for cards.

.

Q: I don’t have a phone, how else can I get in touch?

A: All our Contact Details are located here>>

If you can’t access emails, phone or our helpdesk, you can message us on Facebook here>>